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I Understand
Stakeholder Contacts
Stakeholder Contacts
Communication with Stakeholders
Frequently Asked Questions

UMC Spokesperson

Chitung Liu / Chief Financial Officer

TEL : +886-2-2658-9168

Email : Chitung_Liu@umc.com

UMC Acting Spokesperson

Michael Lin / Director

TEL : +886-2-2658-9168

Email : Jinhong_lin@umc.com

Corporate Communication

Richard Yu

TEL : +886-2-2658-9168 #16951

Email : richard_yu@umc.com

 

Customer Relations

Kungming Liu / Division Director

TEL : +886-3-578-2258 #31263

Email : Kungming_Liu@UMC.com

Investor Relations

David Wong

TEL : +886-2-2658-9168 #16900

Email : David_Wong@UMC.com

 

Supplier Relations

Christine Chen

TEL : +886-3-578-2258 #32148

Email : Christine_Chen@UMC.com

Employee Relations

Jennifer Wang / Department Manager

TEL : +886-3-578-2258 #31698

Email : Jennifer_JF_Wang@UMC.com

 

Other Relations

ESG (environmental, social and governance) Issues

If you have any suggestions or comments, please contact

Email : csr@umc.com

Whistleblower Channel

TEL : 0800-024-399 (Toll-free)

Email : whistleblower@umc.com

Send an email report to the email address whistleblower@umc.com which will then automatically forward a copy of the report to the Audit Committee, ADT Division Director, HR Division Director, and IPLA Division Director

Communication with Stakeholders

Based on the 5 major principles of the AA1000 SES-2011 Stakeholder Engagement Standard (SES), UMC identified 7 major categories of stakeholders.

 

 

 

Stakeholder communication method

Employee

Communication Method

  • President-employee forums, secretary forums, Benefits Committee conference, factory dialogues, labor relations, communication platforms
  • eUMC information website for employees, BBS message boards, sexual harassment complaint channel, mailbox for reporting fraud or professional ethics violation, e-suggestion and feedback platform, confidential complaint system, 12885ER help hotline
  • My UMC website, UMC CSR Newsletter
  • Employee satisfaction survey on benefits measures, service satisfaction survey, HR satisfaction surveys, employee recognition survey

Key Concern

  • Occupational Health and Safety
  • Personnel recruitment and retention
  • Industrial relations and human rights
  • Customer service and customer privacy
  • Talent cultivation

 

Customer

Communication Method

  • Online Service Platform
  • Regular communication and discussion meetings
  • Questionnaire response
  • On-site audit and discussion
  • Voice of Customer (VOC) instant customer online complaint system
  • Customer satisfaction monitoring

Key Concern

  • Customer service and Customer privacy
  • Compliance with regulations
  • Product Management
  • Innovation management
  • Anti-corruption and fair trade

 

Investor

Communication Method

  • General Shareholders:
    - Annual general shareholder meeting
    - Quarterly investor conferences
    - Financial report
  • Corporate shareholders:
    - Quarterly domestic and overseas investor conferences
    - Domestic and overseas seminar for investing institutions

Key Concern

  • Customer service and Customer privacy
  • Water use
  • Air pollutants and Greenhouse Gas Emissions
  • Compliance with regulations
  • Product Management

 

Supplier

Communication Method

  • Review reports or meetings
  • Environmental health and safety, and corporate social responsibility related management briefings
  • Questionnaires and audit visits
  • Jointly implement ESG and corporate social responsibility program with suppliers

Key Concern

  • Compliance with regulations
  • Customer service and customer privacy
  • Anti-corruption and fair trade
  • Industrial relations and human rights
  • Occupational Health and Safety

 

Community / Non-profit Organization

Communication Method

  • Assigned a department for community communication
  • Invite community residents to participate in the company's Family Day activities
  • Participate in community activities or seminars
  • Participate in the operations of outside associations

Key Concern

  • Product Management
  • Air pollutants and Greenhouse Gas Emissions
  • Water use
  • Waste
  • Contribution to and participation in society

 

Governmental Agency

Communication Method

  • Participate in parks and Science Park Administration functional organizations for operations
  • Participate in public hearings and symposiums organized by governmental authorities

Key Concern

  • Water use
  • Air pollutants and greenhouse gas emissions
  • Energy Use
  • Use of chemical products
  • Occupational Health and Safety

 

Media

Communication Method

  • Press conference
  • Press Releases
  • Company Website

Key Concern

  • Economic performance
  • Innovation managemen
  • Personnel recruitment and retention
  • Compliance with regulations
  • Air pollutants and greenhouse gas emissions

 

 

Mechanisms for Stakeholder Communication

To maintain effective communication with stakeholders and meet their request for sustainability information, UMC conducts materiality analysis.

 

Step 1 : Collect sustainability issues

Adopt the GRI sustainability reporting standards, ISO 26000 social responsibility standard guidelines, UN Global Compact and domestic and international sustainability assessments as basis for issues.

 

 

Step 2 : Compile sustainability issues

Members of the Corporate Sustainability Committee Report Group compile and analyze issues.

 

 

Step 3 : Survey stakeholders concerns

Conduct questionnaire surveys to determine the degree of stakeholder concern over the various types of sustainability issues so that stakeholders can express their needs in terms of sustainable information.

 

 

Step 4 : Analyze impact of issues on company operations

The Sustainability Report Group analyzes the impact of issues on company operations sustainability, and screens for materiality issues.

 

 

Step 5 : Rank materiality issues

Multiply the score for degree of stakeholder concern over each topic and the score for its significant economic, environmental, and social impacts. Rank topics for disclosure.

 

 

Step 6 : Discussion and review

  1. Following materiality analysis, the company discusses and decides on the disclosure ranking of sustainability issues.
  2. The Sustainability Committee shall conduct management review for material issues related to the economy, environment, and society.

 

 

Step 7 : Management goals

Set medium- and long-term management goals for each major material topic and conduct effectiveness reviews annually.

 

 

The CS committee annually reviews the concerns of important stakeholders and relative issues. Each committee then proposes suitable solutions.

 

Item 1 : Identified major stakeholders issues and concerns

Content

Frequency

  • Integrated and coordinated by the Corporate Sustainability Committee.

Annually

 

iItem 2 : Stakeholders communication plan and implementation

Content

Frequency

  • Consultation and communication channels with stakeholders are established by respective sub-committees.
  • Designated personnel to receive, record and reply messages from stakeholders and to come up with appropriate responding measures.

According to plan

 

Item 3 : Assessment of stakeholder communication outcome

Content

Frequency

  • Stakeholder communication outcome reported, and key issues reviewed and responded to Corporate Sustainability Committee.

Bi-annually

 

Item 4 : Report major stakeholder concerns topics

Content

Frequency

  • Regularly report major communication topics to the Board of Directors.
  • Report specific events to the Board of Directors through extraordinary (irregular) meetings.

Annually/ Irregular

 

Item 5 : Public disclosure

Content

Frequency

  • Annual financial reports, corporate social responsibility report, etc.

Annually

  • Press Releases
  • UMC official website

As Required

  • Does your company have a policy (or statement of commitment) for corporate social responsibility related matters ?

    In order to fulfill corporate social responsibility initiatives and to promote economic, environmental, and social advancement for purposes of sustainable development, UMC established its Corporate Sustainability Committee and promoted our corporate social responsibility principles to manage economic, environmental and social risks and impact. For more information, please visit Corporate Governance and the file below:

     

    umc_icon_file Corporate Social Responsibility Principles 

  • Does your company have a department in charge of promotion to work on corporate social responsibility affairs ?

    The Corporate Sustainability Committee is the highest level Corporate Social Responsibility organization within UMC. The Committee coordinates company-wide corporate social responsibility, and formulates the direction and goals of sustainable development. The President acts as chairman of the CS Committee and reviews progress every six months. The performance and plans are reported to the Board of Directors. For more information, please visit CS Committee.

  • Does your company disclose corporate social responsibility information regularly ?

    Any significant corporate social responsibility information will be disclosed on our website and through press releases. UMC also publishes its Annual Financial Report and Corporate Social Responsibility Report based on major UMC corporate sustainability issues and stakeholder concerns.

  • Is UMC's Corporate Social Responsibility Report verified by 3rd party ?

    The CSR report is compiled according to the GRI standards of the Global Reporting Initiative (GRI) for global sustainability reports, and verified by 3rd party according to the Account Ability 1000 Assurance Standard.

  • Does your company have any management system in place to promote corporate social responsibility affairs ?

    UMC follows ISO 26000 (Social Responsibility Guidance), Responsible Business Alliance Code of Conduct and introduces various management systems to promote corporate social responsibility affairs. The management systems include ISO 14001, ISO 45001, ISO 9001, ISO / TS 16949, IECQ HSPM QC 080000, ISO 50001, ISO 22301, ISO 15408, etc. For more information, please visit Awards and Certificates

  • Has your company received any awards or recognition for your CSR achievements ?

    UMC has regularly received numerous CSR awards for much of the past decade, such as being selected as a DJSI global component for the past eight years, listing in Channel NewsAsia Sustainability Top 100 Ranking, winning the National Sustainable Development Award, Industrial Sustainable Excellence Award, Ten Most Sustainable Company Awards, Corporate Social Responsibility Award, etc. For more information, please visit Awards.

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